Report Robocall Scams

Robocall scams are automated phone calls using recorded messages that may ask you to press a button to speak to a sales rep. Google doesn’t make these calls, so if it's not a real person right from the start (and you didn’t request an automated call from us), it's not Google.

Unfortunately, there are many unscrupulous individuals and companies who make these calls, even though they are breaking the law. Sometimes, robocalls falsely claim to be working “with Google” or “for Google” in an attempt to sell different schemes and online marketing services to unsuspecting individuals and companies.

These types of robocalls calls are illegal under U.S. law (unless you have given permission to receive them), and Google is never behind them.

Here’s what to do if you receive an unwanted automated robocall:

Hang up.

If you receive an unwanted robocall from a recorded voice claiming to be Google or working with Google, hang up immediately. Do not press any key even if the voice recording prompts you to in order to speak with a live person or to be taken off the call list. Pressing a key may mean you will receive more unwanted calls.

Prevent unwanted calls.

The Federal Trade Commission has established a Robocalls resources website with additional information about robocalls and steps you can take if you receive one.

Take steps to protect yourself in the future from these types of situations:

  • Check out the FTC’s tips on how to handle unwanted calls.
  • Check with your phone company to see if they can block calls from any problematic numbers.
  • Register your personal number with the National Do Not Call Registry at: www.donotcall.gov/register/reg.aspx or call 1-888-382-1222.

Report suspicious calls.

If you continue to receive unwanted calls, you can submit a complaint to the Federal Trade Commission. Go to: www.donotcall.gov or call 1-888-382-1222 to file a formal complaint. You can also submit a complaint to the Federal Communications Commission. Click here to file a formal complaint.

Help us track down robocallers.

Google understands that these types of calls can be very bothersome—our own employees, their friends, and their families are often on the receiving end, too. We are actively working to try to put a stop to these calls. However, this isn’t always within our control; for example, callers may use untraceable phone numbers.

Help us track robocalls that falsely associate themselves with Google. Contact us directly via this webform and include the following information:

  • The caller’s company and contact information
  • Any emails or documentation received from the caller as part of a follow-up
  • Any additional information about the call

When might Google contact you?

You may receive a phone call from Google to verify your business or confirm business details for Google Maps or Google My Business. You may also receive a phone call about Google AdWords, Google Play or other Google products. Unless you specifically requested an automated call, a call from Google will always be from a live person, not a recorded voice. Any emails from Google should come from an email address ending in “@google.com.” See here for information on other types of scams.

Safety tools

Discover the Top 5 Google online safety features designed to help you keep your family safe online.

Google Accounts

Make your Google Account even more secure

You can add an extra layer of security to your Google Account by enabling 2-step verification. If you have 2-step verification turned on, Google will send a passcode to your mobile phone when someone tries to sign into your account from an unfamiliar computer. This means that if someone steals or guesses your password, the potential attacker still can’t sign in to your account because they don’t have your phone. Now you can protect yourself with something you know (your password) and something you have (your phone).

Learn more

Access your settings by clicking your name or picture in the right corner then clicking Account.

At the top, click Security. In the Password box, click Setup next to “2-Step verification.”

You will then see a step-by-step guide which will help you through the setup process.

You’ll then be taken back to 2-step verification settings. Review your settings and add backup phone numbers.

You’re done! Next time you sign in, you’ll receive an SMS with a verification code.

Chrome

Browse the web in private

You can use Incognito Mode in the Chrome browser on your computer, tablet, or phone to browse the web privately. In Incognito Mode, the pages you visit and files you download aren’t recorded in Chrome’s browsing or download history.

Learn more

Click the Chrome menu on the browser toolbar → Click New Incognito Window.

A new window will open with the incognito icon in the corner. To exit, simply close the window.

Google Accounts

Your Google Account, your way

On your Account settings page, you can see services and information associated with your Google Account and change your security and privacy settings.

Learn more

Access settings by clicking your name or picture in the right corner, then clicking Account.

Google Accounts

Get an alert if your name appears on the web

Me on the Web can help you understand and manage what people see when they search for you on Google. It helps you set up Google Alerts so you can monitor if information about you appears online, and it automatically suggests some search terms you may want to keep an eye on.

Learn more

Sign in to your Google Account and navigate to the “Me on the Web” section.

Click Manage my Web Alerts, and then click the red button to create an alert.

Your name will show up in the text field. Click the text field to view more suggested alerts.

Click Add to add an alert. Click the pencil icon to make edits, and the trash can icon to delete.

In the “How often” drop-down, choose the frequency of alerts.

Google Accounts

Manage the data stored in your Google Account

Google Dashboard shows you what's stored in your Google Account and provides an overview of some of your recent account activity. From one central location, you can easily view your data and activity and access your settings for services such as Blogger, Calendar, Docs, Google+ and more.

Learn more

Visit Dashboard to see a summary of the data associated with your Google Account and manage your personal settings.

From here, see and manage data stored in your Google Account.

See more safety tools